Shipping and Refund Policy
Last updated 11 November 2026
Where we ship, how long it takes, and what to do if something goes wrong with your order.
Shipping
Where we ship
We ship printed books to the United States, Canada, the United Kingdom and Australia. At this time we can’t ship printed books to other countries. eBooks are delivered by email and can be ordered from anywhere.
Printed to order
Every book is printed when you order it, then shipped straight from the printer. Paperbacks usually leave the printer within 5 business days, and hardcovers within 10. Canadian orders are printed in the United States. UK orders are printed in England, and Australian orders in Australia.
Delivery times
These include printing time, in business days (Monday to Friday, not counting holidays):
| Country | Economy | Express |
|---|---|---|
| United States | 8 to 17 business days | 5 to 10 business days (orders up to about 3 books) |
| Canada | 15 to 20 business days | Not available |
| United Kingdom | 10 to 15 business days | Not available |
| Australia | 10 to 15 business days | Not available |
Delivery times are estimates, not guarantees. Orders placed during the holidays may take longer.
Shipping costs
Shipping is based on the weight of your order and is shown at checkout before you pay. Very large orders may not show a shipping option at checkout. If that happens, email us and we’ll send you a quote.
Taxes, duties and customs
- United States: sales tax, if any, is shown at checkout.
- Canada: we pay any import taxes before your books cross the border, so you won’t pay anything extra on delivery.
- United Kingdom and Australia: your books are printed in your country, so there are no customs or import fees.
Tracking
When your order ships, we’ll email you a tracking link. If your order has both paperbacks and hardcovers, they may arrive in separate packages on different days.
eBooks and free eBooks
eBooks, including the free eBook that comes with a bundle, are sent to your email address as soon as you order. If you don’t see it, check your spam or promotions folder.
Wrong address
Please check your shipping address before you pay. Because books go to the printer quickly, we may not be able to change an address once the order is placed. If a package comes back because of an incorrect address, we’ll contact you about reshipping, and a new shipping charge may apply.
Lost or damaged books
If your package is lost, or your books arrive damaged or with a printing defect, email us within 30 days of delivery. Include your order number and a photo of the damage. We’ll send a free replacement, or a full refund if you prefer. You don’t need to send the damaged books back.
Cancellations and refunds
Cancelling an order
Email us as soon as you can. If your books haven’t gone to the printer yet, we’ll cancel the order and refund you in full. Once printing has started, we can’t cancel it, but you can still return the books as described below.
Changed your mind about printed books?
You can return printed books within 30 days of delivery for a refund of what you paid for them, as long as they are unread and in the condition you received them.
- Email us first. Our books ship from the printer, so we’ll tell you where to send them.
- You pay the return postage, and the original shipping charge isn’t refunded.
- If you return part of a bundle, we refund the discounted price you paid for those books.
Customers in the United Kingdom also have a legal right to cancel within 14 days of receiving your books, without giving a reason. If you cancel within those 14 days, we refund the price of the books and the original standard delivery charge. You pay the cost of sending them back. This is on top of our 30-day return policy, not instead of it.
eBooks
eBooks are delivered right away, so we can’t take them back once they’ve been sent. If your eBook won’t open or download, email us. We’ll fix it or send a new file, and if we can’t, we’ll refund you.
Gift eBooks sent on a future date can be cancelled for a full refund any time before they are delivered.
Your rights under the law
Nothing in this policy takes away rights you have under the law where you live. For example, in Australia our books come with guarantees that can’t be excluded under the Australian Consumer Law, and you’re entitled to a replacement or refund for a major failure.
How refunds are paid
Refunds go back to the card or payment method you used. We send them within 5 business days of approving your refund, or of receiving your returned books. Your bank may take a few more days to show it.
Contact us
Questions about an order, a return, or a refund? Email us and we’ll be glad to help:
Please include your order number. You’ll find it in your order confirmation email.
See also our Privacy Policy.